INNOVATION DEVELOPMENT AS A CONDITION FOR THE SERVICE MANAGEMENT EFFICIENCY IN THE SOCIAL SPHERE
| Author's Information | |||
|---|---|---|---|
| Author | Institutional affilation - Country | Author's Email | Author's ORCID |
|
National Pedagogical Dragomanov University - Ukraine |
yaroshenkonpu@gmail.com |
n/a |
|
Volume/Issue :
Article type :
Original article
Page No :
66-75
Abstract :
Nowadays the modernization transformations of social services for the public sphere highlight the need of service management. The basic principles of innovation management and innovation culture are determined as a factors of social efficiency of service management. The development of private organizations that specialize in providing analog service to the public requires the state to operate on competitive basis. Therefore, to better address issues such as the provision of quality public social services and competitive functioning of the social care system is an important to develop service management. It is extremely difficult to shift to service management in public organizations. Therefore, it is obvious that the introduction of administrative innovations and innovation culture in public social service will stimulate the development and efficiency of service management in the social sphere.
Keywords :
innovation, social service, service management, social sphere
References :
Bertuchcho, G. (2005). Raskrytiye chelovecheskogo potentsiala dlya povysheniya effektivnosti gosudarstvennogo sektora: soobrazheniya po glavnykh vyvodakh Vsemirnogo doklada UNDESA'S +2005 o sostoyanii gosudarstvennogo sektora [Disclosure of the human potential to improve the efficiency of the public sector: considerations on the main findings of the World Report UNDESA'S +2005 on the state of the public sector] Sostavitel' S.V. Sokolik. Moscow: «K.I.S.».
Grinenko, A. (2003). Sotsial'naya politika: Ucheb. posobiye. dlya samost. izuch. Distsipliny [Social Policy: A manual for self-study]. Kiev: Finansy.
Zakon Ukrainy "O sotsial'nykh uslugakh” ot 19.06. 2003 [The Law of Ukraine "On Social Services" from 19.06. 2003]. Retrieved from http//www.rada.gov.ua.
Kozhenko, Y. A. (2012). Kontseptsii «sil'nogo» i «servisnogo» gosudarstva v kontekste modernizatsii gosudarstvennogo upravleniya v Rossii: obshcheye i otlichnoye [The concept of "strong" and "service" state in the context of the modernization of public administration in Russia]. Фундаментальные исследования / Fundamental'nyye issledovaniya, 3 (3).
Logunova, M. (2006). Sotsial'no-psikhologicheskiye aspekty upravlencheskoy deyatel'nosti [Social and psychological aspects of administrative activity]. Moscow: Tsentr sodeystviya institutsional'nogo razvitiya gosudarstvennoy sluzhby
Noskova, N. (2012). Innovatsionnaya deyatel'nost' uslug [Innovative Services]. Современные научные исследования и инновации / Sovremennyye nauchnyye issledovaniya i innovatsii, 6. Retrieved from http://web.snauka.ru/issues/2012/06/15039.
Nizhnik, N. (2004). Strategiya gosudarstvennogo upravleniya v Ukraine: teoreticheskiye aspekty [The strategy of public administration in Ukraine: theoretical aspects]. Strategiya razvitiya Ukrainy (Ekonomika. Sotsiologiya. Pravo), 1/2.
Tekhnologii sotsial'noy raboty v razlichnykh sferakh zhiznedeyatel'nosti (2004) [Technologies of social work in various spheres of life]. Moscow: Dashkov i K.
Uslugi naseleniyu. Terminy i opredeleniya. [Public services. Terms and Definitions.] Retrieved from http://standartgost.ru/ГОСТ%2030335-95.
Van Ark, B. (2003). Services innovation, performance and policy: A review. Research Series No. 6: The Hague.
Kasper, G. (2008). Intentional innovation: How getting more systematic about innovation could improve philanthropy and increase social impact. Rtllog foundation. Retrieved from http://www.monitorinstitute.com/downloads/what-we-think/intentional-innovation/Intentional_Innovation_Exec_Summary.pdf.
Osborne, S. (2012). Managing change and innovation in public service organisations. Oxford: Routledge.
Howaldt, J., Schwarz, M. (2010). Social innovation: Concepts, research fields and international trends. RWTH Aachen University: Engineering. Aaachen.
Hermans, K., Vranken, R. (2010). Switch the light on green for innovation in care. Practice book. Brussels: Flemish federation of welfare.
Cite as :
Yaroshenko, A., & Konovalova, M. (2016). Razvitie innovacij kak uslovie jeffektivnosti servisnogo menedzhmenta v socialnoj sfere [Innovation development as a condition for the service management efficiency in the social sphere]. Švietimas: politika, vadyba, kokybė / Education Policy, Management and Quality, 8(2), 66-75. https://doi.org/10.48127/spvk-epmq/16.8.66

